Create chat bot using power virtual agent
Creating Bot: Logging to web site - https://powerva.microsoft.com/ by creating trail environment. Navigate to home-> Bot panel -> new bot Give the Bot name -> Select Language -> Environment-> Create, please find below screen shot. How to create Topics in bot: Navigate to Home-> Topics-> New topic. Please enter the required details like Name, Trigger phrases and click on save topic. To add functionality to topic click on Go to authoring canvas. Please complete flow to get records from CRM in Account, contact and quote entity. How to create flow to get details from CRM for Account entity. https://docs.microsoft.com/en-us/power-virtual-agents/advanced-flow Details steps in flow to get information from Account entity: Refr Link from MSDN https://mscrm16tech.com/2020/05/12/add-floating-chat-bot-microsoft-virtual-agent-on-power-portal-powerapps/