Dynamic 365, Power Platform and Azure

  Introduction In this tutorial, we will learn how to read incoming message in Twilio and respond to webhooks using Azure Functions. We will learn what is webhooks, how to set up an Azure Function, and then use Azure Function app to respond to a Twilio SMS webhook and create a record in dynamic 365 in case entity when new message received. Prerequisites: A Twilio account.  An Azure account with an active subscription. Dynamic365 subscription. What is webhook? Webhook is an HTTP request triggered by an event in a source system and sent to a destination system. To enable this, you provide the source system with a URL where it can send the HTTP request. A typical webhook setup involves the following: A destination system that needs to be notified about a specific event. A source system that sends a notification to the destination system when the event occurs. This system uses the provided webhook URL to make the HTTP request. In your ...

What are quiet times? Quiet times are designated periods you can establish for managing customer communication. With Dynamics 365 Customer Insights, you can create weekly recurring schedules and specify dates for each communication channel and message purpose. During these quiet times, messages are paused and will only be sent during the active, non-quiet periods.   Create quiet times in marketing: In the Customer Insights Journey app settings, the quiet time options are available in the navigation menu. When you create a quiet time for the first time, a pop-up will appear, allowing you to choose whether to apply the settings to all existing journeys. This step is optional and can be done later if you prefer. In the quiet times settings, you can specify the days and times when messages can be sent for each channel. This applies to both commercial and transactional communications. You can set up weekly quiet periods as well as special dates. For instance, if you prefer not ...

We can utilize email templates with Power Automate to send emails. Follow these steps to use email templates with Power Automate. ·         Create Email Template in dynamic 365. ·         Configure Power Automate to Email Template. Create Email Template in dynamic 365: Navigate to Power Platform admin center, navigate to the Environments tab, and select your environment you wish to create email template refer below screen short. Click on setting and look for Templets and click on Email Template. Click on new on tool bar. The Email Template Type dialog box will open. Select the desired entity and then click OK. On the template form, provide a name for your email template and, if desired, add a description. Note that the email template name and description will not be visible to the recipient. Enter the text you want to send in the message. Use the formatting toolbar to edit and style you...