How to enable Co-Pilot for dynamic 365 customer service
Copilot transforms the agent experience within Dynamics 365 Customer Service using AI technology. It offers immediate support for quicker issue resolution, improved case handling efficiency, and automation of time-consuming tasks, allowing you to concentrate on delivering top-notch service to your customers. This article will explore the Copilot features designed for Dynamics 365 Customer Service. · Enable Co-Pilot · Copilot Case summary · Ask a Question · Draft an Email Navigate to https://admin.powerplatform.microsoft.com/ and select your Environments and on the Generative AI features card, select Edit as shown below screen. Review the terms of use and select the Move data across regions checkbox. Next Navigate to Customer Service admin center and click on Productivity on left plan and select agree the terms check bo...